Hopkins Ward Estate Agents Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://hopkinsward.ie (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a booking or attempt to make a booking through the Site, we may collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for service appointments, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Perform a check on your property.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We may use this for remarketing through platforms such as Google Adwords, Twiiter, Facebook/Instagram & LinkedIn.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@hopkinsward.ie or by mail using the details provided below:

Hopkins Ward Estate Agents, South Circular Road, Dublin 8.

Cookie Policy for Hopkinsward.ie
This is the Cookie Policy for Exponential.ie, accessible from https://hopkinsward.ie

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Surveys related cookies

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.

We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Instagram, LinkedIn, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

This site utilises caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary.

HOPKINS WARD

GDPR POLICY

WHAT IS GDPR?

The General Data Protection Regulation (GDPR), which goes into effect on 25 May 2018, creates consistent data protection rules across Europe. It applies to all companies that process personal data about individuals in the EU, regardless of where the company is based. Processing is defined broadly and refers to anything related to personal data, including how a company handles and manages data, such as collecting, storing, using and destroying data.

PRINCIPLES OF GDPR

Personal data shall be:

Processed lawfully, fairly and transparently
Collected for specified, explicit and legitimate purposes
Adequate, relevant and limited to what is necessary for the processing
Accurate and kept up to date
Kept only for as long as is necessary for processing
Processed in a manner that ensures its security

GDPR DEFINITIONS

DATA SUBJECT : A REAL PERSON WHO IS AN EU CITIZEN

DATA CONTROLLER : HOPKINS WARD ARE THE DATA CONTROLLER. WE ARE THE LEGAL PERSON THAT DETERMINES THE PURPOSE AND MEANS OF THE PROCESSING OF PERSONAL DATA

DATA PROCESSOR: A LEGAL ENTITY WHO PERFORMS PROCESSING ON BEHALF OF A CONTROLLER. IT IS THE RESPONSIBILITY OF THE DATA PROCESSOR TO INFORM THE CONTROLLER OF ALL OTHER DATA PROCESSORS THAT ARE RECEIVING PERSONAL INFORMATION OF DATA SUBJECTS

PROCESSING : ANY KIND OF ACTIONS PERFORMED ON PERSONAL DATA INCLUDING, BUT NOT LIMITED TO, COLLECTION, STORAGE, STRUCTURING, ALTERATION, RETRIEVAL AND TRANSMISSION

PERSONAL DATA : ANY DATA OR INFORMATION THAT CAN BE DIRECTLY OR INDIRECTLY USED TO IDENTIFY A DATA SUBJECT. THIS CAN BE IN THE FORM OF PERSONAL INFORMATION STORED, BUT NOT EXCLUSIVELY, ON A CRM SYSTEM, EMAILS OR ELSEWHERE

CONSENT : CONSENT FROM A DATA SUBJECT IS AN INDICATION THAT A DATA SUBJECT IS FREELY GIVING SPECIFIC AND INFORMED PERMISSION FOR PROCESSING PERSONAL DATA AFTER A CONTROLLER HAS UNAMBIGIOUSLY INDICATED WHAT PROCESSING WILL BE PERFORMED

DATA BREACH : A BREACH OF SECURITY IS AN EVENT LEADING TO THE ACCIDENTAL OR UNLAWFUL ACTION ON PERSONAL DATA SUCH AS DESTRUCTION, LOSS, ALTERATION, UNAUTHORISED ACCESS, UNAUTHORISED TRANSMISSION OF PERSONAL DATA

Consent
Where processing is based on consent, the controller shall be able to demonstrate that the data subject has consented to processing of his or her personal data.
If the data subject’s consent is given in the context of a written declaration which also concerns other matters, the request for consent shall be presented in a manner which is clearly distinguishable from the other matters, in an intelligible and easily accessible form, using clear and plain language. 2Any part of such a declaration which constitutes an infringement of this Regulation shall not be binding.
The data subject shall have the right to withdraw his or her consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. Prior to giving consent, the data subject shall be informed thereof. 4It shall be as easy to withdraw as to give consent.
When assessing whether consent is freely given, utmost account shall be taken of whether, inter alia, the performance of a contract, including the provision of a service, is conditional on consent to the processing of personal data that is not necessary for the performance of that contract.

Notification of a personal data breach to the supervisory authority
In the case of a personal data breach, the controller shall without undue delay and, where feasible, not later than 72 hours after having become aware of it, notify the personal data breach to the supervisory authority competent in accordance with Article 55, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons. 2Where the notification to the supervisory authority is not made within 72 hours, it shall be accompanied by reasons for the delay.
The processor shall notify the controller without undue delay after becoming aware of a personal data breach.
The notification referred to in paragraph 1 shall at least:
describe the nature of the personal data breach including where possible, the categories and approximate number of data subjects concerned and the categories and approximate number of personal data records concerned;
communicate the name and contact details of the data protection officer or other contact point where more information can be obtained;
describe the likely consequences of the personal data breach;
describe the measures taken or proposed to be taken by the controller to address the personal data breach, including, where appropriate, measures to mitigate its possible adverse effects.
Where, and in so far as, it is not possible to provide the information at the same time, the information may be provided in phases without undue further delay.
1The controller shall document any personal data breaches, comprising the facts relating to the personal data breach, its effects and the remedial action taken. 2That documentation shall enable the supervisory authority to verify compliance with this Article.

Communication of a personal data breach to the data subject
When the personal data breach is likely to result in a high risk to the rights and freedoms of natural persons, the controller shall communicate the personal data breach to the data subject without undue delay.
The communication to the data subject referred to in paragraph 1 of this Article shall describe in clear and plain language the nature of the personal data breach and contain at least the information and measures referred to in points (b), (c) and (d) of Article 33(3).
The communication to the data subject referred to in paragraph 1 shall not be required if any of the following conditions are met:
the controller has implemented appropriate technical and organisational protection measures, and those measures were applied to the personal data affected by the personal data breach, in particular those that render the personal data unintelligible to any person who is not authorised to access it, such as encryption;
the controller has taken subsequent measures which ensure that the high risk to the rights and freedoms of data subjects referred to in paragraph 1 is no longer likely to materialise;
it would involve disproportionate effort. In such a case, there shall instead be a public communication or similar measure whereby the data subjects are informed in an equally effective manner.
If the controller has not already communicated the personal data breach to the data subject, the supervisory authority, having considered the likelihood of the personal data breach resulting in a high risk, may require it to do so or may decide that any of the conditions referred to in paragraph 3 are met.

HOPKINS WARD SERVICES THAT REQUIRE PERSONAL DATA

SALE OF PROPERTY OR LAND

LETTING OF PROPERTY OR LAND

RESIDENTIAL BER SERVICES

VALUATION OF PROPERTY OR LAND

SALE OF PROPERTY OR LAND

PARTIES INVOLVED:

Vendor/Owner:

Hopkins Ward Client

Viewer/Bidder/Purchaser:

Third party(s) interacted with in the course of the sales process

PERSONAL DATA REQUIRED & WHY IS IT REQUIRED

VENDOR/OWNER

NAME
HOME ADDRESS : TO SEND PHYSICAL DOCUMENTS
PROOF OF ADDRESS: TO COMPLY WITH ANTI MONEY LAUNDERING LEGISLATION
COPY OF PHOTOGRAPHIC ID: TO COMPLY WITH ANTI MONEY LAUNDERING LEGISLATION
EMAIL ADDRESS : TO COMMUNICATE DIGITALLY & POTENTIALLY SEND PERTINENT SOFT COPY DOCUMENTS
PHONE NUMBER: TO COMMUNICATE ORALLY
PSR DOCUMENT SIGNED: TO CONFORM WITH OUR LICENSING BODY

PURCHASER/BIDDER/VIEWER

NAME
HOME ADDRESS : TO SEND PHYSICAL DOCUMENTS
EMAIL ADDRESS : TO COMMUNICATE DIGITALLY & POTENTIALLY SEND PERTINENT SOFT COPY DOCUMENTS
PHONE NUMBER: TO COMMUNICATE ORALLY
SOLICITOR DETAILS : TO COMMENCE THE LEGAL PROCESS.
MORTGAGE APPROVAL : TO CONFIRM PURCHASING ABILITY
BANK STATEMENT : IF PURCHASING WITH A LUMP SUM OF CASH, PROOF OF AVAILABLE FUNDS

LETTING OF PROPERTY OR LAND

PARTIES INVOLVED:

LANDLORD/PROPERTY OWNER:

HOPKINS WARD CLIENT

TENANT/APPLICANT/VIEWER:

THIRD PARTY MET IN THE COURSE OF LETTING PROCESS

PERSONAL DATA REQUIRED & WHY IS IT REQUIRED

LANDLORD/PROPERTY OWNER:

NAME

HOME ADDRESS : TO SEND PHYSICAL DOCUMENTS

PROOF OF ADDRESS: TO COMPLY WITH ANTI MONEY LAUNDERING LEGISLATION

COPY OF PHOTOGRAPHIC ID: TO COMPLY WITH ANTI MONEY LAUNDERING LEGISLATION

EMAIL ADDRESS : TO COMMUNICATE DIGITALLY & POTENTIALLY SEND PERTINENT SOFT COPY DOCUMENTS

PHONE NUMBER: TO COMMUNICATE ORALLY

PSR DOCUMENT SIGNED: TO CONFORM WITH OUR LICENSING BODY

BANK DETAILS : TO PROCESS RENT ON AN ANNUAL/MONTHLY BASIS

PPS NUMBER: TO REGISTER THE TENANCY WITH THE RESIDENTIAL TENANCIES BOARD

UTILITY A/C DETAILS : DETAILS SUCH AS MPRN/GPRN TO TRANSFER UTILITIES

TENANT/APPLICANT/ VIEWER:

NAME

PROOF OF ADDRESS: TO PROVE A PREVIOUS RENTAL ADDRESS

COPY OF PHOTOGRAPHIC ID: TO PROVE THE APPLICANT IS WHO THEY SAY THEY ARE

EMAIL ADDRESS : TO COMMUNICATE DIGITALLY & POTENTIALLY SEND PERTINENT SOFT COPY DOCUMENTS.FOR REGISTRATION OF UTILITIES/RTB

PHONE NUMBER: TO COMMUNICATE ORALLY. FOR REGISTRATION OF UTILITIES/RTB

BANK DETAILS : TO PROCESS A DIRECT DEBIT FOR RENT ON AN ANNUAL/MONTHLY BASIS

PPS NUMBER: TO REGISTER THE TENANCY WITH THE RESIDENTIAL TENANCIES BOARD

DATE OF BIRTH : FOR REGISTRATION WITH RTB & UTILITIES COMPANY

CONFIRMATION OF EMPLOYMENT : AS PART OF OUR VETTING OF AFFORDABILITY